Refund policy

Return & Refund Policy

Last Updated: August 15, 2026

Thank you for shopping with us. We value your trust and want to make your shopping experience as smooth as possible. Please read our Return & Refund Policy carefully before placing your order.

1. Return Eligibility

We accept return requests within 7 days of delivery.

To be eligible for a return:

- The product must be unused and in its original condition.

- The product must have its original packaging, tags, and accessories, where applicable.

- The product must not be damaged, washed, altered, or used.

- You must provide your order number or other proof of purchase.

Products that do not meet these conditions may not be accepted for return.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

Please provide your order number and clear photos/videos showing the product and its packaging. After reviewing your request, we may offer a replacement, exchange, or refund, depending on the situation.

3. Change of Mind

If you want to return a product because you changed your mind, selected the wrong size/color, or no longer want the product, the return may be accepted at our discretion, provided the product meets our return conditions.

In such cases, the customer is responsible for the applicable return shipping charges.

4. Non-Returnable Items

The following items may not be eligible for return:

- Used or washed products

- Products damaged after delivery due to customer handling

- Products without original packaging, tags, or accessories

- Customized or personalized products

- Final-sale or clearance items, where applicable

- Any product specifically identified as non-returnable on the product page

5. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the applicable amount will be refunded using the available refund method.

For Cash on Delivery (COD) orders, we may request the customer's bank account, Easypaisa, JazzCash, or other suitable payment details to process an approved refund.

Refund processing time may vary depending on the payment method and financial institution.

6. Return Shipping Charges

If the return is due to a wrong, defective, or damaged product received from us, we will cover the reasonable return shipping cost.

For returns due to change of mind, wrong size, wrong color selected by the customer, or other reasons not caused by us, the customer may be responsible for the return shipping charges.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests may not be accepted once an order has been processed, packed, or shipped.

8. How to Request a Return or Refund

To request a return or refund, please contact us through the contact information available on our website.

Please include:

- Order number

- Customer name and contact number

- Reason for the return/refund

- Clear photos or videos, if applicable

Our team will review your request and provide further instructions.

9. Refund Approval

All returns and refunds are subject to inspection and approval.

We reserve the right to reject a return or refund request if the product does not meet the conditions stated in this policy.

10. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us using the contact details provided on our website.

Thank you for shopping with us!